From zero to hero, step by step.
Hiring a digital project shouldn't feel like signing blind. This is our full process, the same for a corporate site as for a SaaS platform. Read it and you'll know exactly what happens each week.
- PHASE 01 1 week
Discovery
Listen first, advise secondA 20-minute call and a short questionnaire. We want to understand the business, not just the assignment: goals, audience, competition and what's hurting today.
- Project map (1 page)
- Analysis of 3 competitors
- Risks caught early
ID Ignacio · Dave - PHASE 02 2–3 days
Proposal
Numbers you can actually readScope, timeline and price locked into a document you can read in 10 minutes. No mystery line items, no "to be determined." Valid for 30 days, no strings attached.
- Scope detailed by phase
- Schedule with milestones
- Fixed price, no surprises
I Ignacio - PHASE 03 1–2 weeks
Design
Your brand, not a templateWireframes first, interface second. We design on your brand and your real content, no lorem ipsum that won't fit later. Two rounds of changes included.
- Navigable wireframes
- UI design for key pages
- Component system
G Gianna - PHASE 04 2–10 weeks
Development
Demo FridaysWeekly sprints with a demo every Friday morning. You get a staging environment from week one: you watch your project grow on a real URL, not on promises.
- Staging from week 1
- Weekly 15-min demo
- Versioned, documented code
PGD Pablo · Gianna · Dave - PHASE 05 1 week
Launch
Thorough QA, a launch without surprisesPablo lets nothing slip: functional testing, performance, technical SEO and security. We launch during a quiet window, with a rollback plan and monitoring from minute one.
- 60+ point QA checklist
- Core Web Vitals in the green
- Backups + rollback ready
PD Pablo · Dave - PHASE 06 always
Growth
Launch is the starting lineManaged hosting 24/7, well-instrumented metrics and iterative improvements. Your site doesn't stand still: it grows with your business, and we stay on the other side.
- Monitoring and backups 24/7
- Monthly report you can understand
- Iteration with data, not hunches
DIP Dave · Ignacio · Pablo
Always included
Staging always visible
Your project lives on a real URL from week 1. No "trust me".
You talk to whoever builds it
No middle managers. The person who replies is the one who types.
Bad news, fast
If something goes sideways, you know the same day, plan B included.
Fixed price
What we agreed is what you pay. Extras are quoted separately, before they're done.
Everything under one roof, or everything in triplicate
You can hire one agency for the website, another for SEO and a sysadmin for the server. Or you can have one team that answers for all three. Here's what changes:
One team. Development, strategy and infrastructure already talk to each other.
Three vendors who never talk to each other — and you stuck in the middle.
You talk directly to the people building your project.
An account manager who'll "check with the technical team."
Fixed price by milestone: you know what, when and how much before we start.
Extra hours that mysteriously appear at the end.
Obsessed with Core Web Vitals: Lighthouse scores in the 90s, standard.
An off-the-shelf template with 40 plugins and an 8-second load.
24/7 monitoring and a team that already knows your project inside out.
"That's a hosting problem — open a ticket with them."
If we can't do it, or it's not right for you, we say so up front.
Yes to everything, figure it out later.
What happens if it goes wrong
Six commitments we already keep. Here together, before you have to ask for them.
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The price is agreed in writing
After the call you get a fixed price, and it does not move. Anything that expands the scope is quoted before it is done, never as a surprise on the invoice.
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90 days of full warranty
From the day it goes live, and it is three months, not thirty days: a website’s faults do not show up in the first week, they show up when something on the server changes or the form quietly stops delivering. We fix it at no cost and with no argument about whose fault it was.
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Two rounds of design changes included
We design on your brand and your real content, with two rounds of changes inside the price. If a third is needed we tell you what it costs before doing it, never after.
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Everything is yours, and you can leave
The code, the database and the domain. There is no proprietary platform you cannot leave, and we do not charge an exit fee. A client who stays because they cannot leave is not a happy client.
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No year up front
Maintenance is paid month by month, with a 12-month initial term. We do not ask for twelve months in advance to get started.
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99.9 % uptime, committed
And if it goes down we know before you do: checked every minute, daily backups kept off the server with 30 days of history, and security updates applied by a person. That is in all three care plans, the cheapest one included, and the uptime commitment is written into the terms, with the method used to measure it.
Where your site lives, who can see it, and how it is built
Three questions worth having answered before you sign, not after.
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We strongly recommend Super Awesome Host
It is the hosting platform we built in 2022 and still run, which is why we recommend it without hesitating: when something breaks there is nobody to blame it on, because the people who built the site and the people who run the server are the same people, with no third-party support desk in between at eleven at night. And we are strict about where each site lives: European clients on servers in Spain or France (OVH), US clients in Virginia. They never get mixed. If you would rather use your own provider, the site is yours and it ships wherever you say: we tell you what it needs to run just as well, and we set it up there.
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Confidentiality, with the right paperwork for the place
We sign a non-disclosure agreement on request, always. If the project handles personal data of people in Europe, we also sign the processor agreement required by article 28 of the GDPR, with the safeguards and the sub-processors in writing. If it handles US health data, the Business Associate Agreement that HIPAA requires — and Super Awesome Host signs it too, so the chain holds all the way down and does not break at the provider. And access is bounded by contract: who can see the data, from where, and under what safeguards — set out in full in our privacy policy.
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Built to standards, not by eye
Semantic HTML, navigable end to end with a keyboard, checked contrast, alternative text on images, and animation switched off for anyone who asks for it to be off. Tested in the four browsers, and from the phone upwards rather than the other way round. And the checking is not on trust: every publish runs an automated audit that fails if an image loses its alt text or a navigation loses its name.
Frequently asked questions
What people usually ask before they start. Can't find yours? Ask us.
Ask a question 01 How long does a project take from start to finish?
02 What do you need from me during the process?
03 What if I want to change something mid-project?
04 What happens after launch?
Ready to start with phase 01?
The discovery call is free and with no commitment. In 20 minutes you'll know if we're a fit, and you'll walk away with useful advice even if we never work together.